Help & Support
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Contact Support
Our support team is ready to assist you with any questions or issues you may have. For direct assistance, please reach out to us via email:
Community Forum
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FactCheck Community
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Getting Started
New to FactCheck? Here are some helpful resources:
- Browser Extension: Install the FactCheck extension from your browser's web store to fact-check content as you browse
- Mobile App: Download FactCheck from the App Store or Google Play to fact-check on the go
- Account Setup: Create an account to save your fact-check history and manage your subscription
- Subscription Plans: Explore our pricing tiers to find the plan that best fits your needs
Frequently Asked Questions
How does FactCheck work?
FactCheck uses advanced AI technology to analyze content and verify claims against reliable sources. Our system cross-references information across multiple databases and provides you with an accuracy assessment.
What platforms does FactCheck support?
FactCheck is available as a browser extension for Chrome, Firefox, and Safari, as well as mobile apps for iOS and Android. We also offer a web-based portal for fact-checking content directly.
How do I manage my subscription?
You can manage your subscription from your account dashboard. Simply log in, navigate to the Account section, and select "Manage Subscription" to view your current plan, update payment methods, or modify your subscription.
What is your refund policy?
We offer a 30-day money-back guarantee for new subscriptions. If you're not satisfied with FactCheck, contact us at support@ideasquantified.com within 30 days of your purchase for a full refund.
Can I use my own API keys?
Yes! FactCheck supports Bring Your Own Key (BYOK) for advanced users. You can configure your own API keys for OpenAI, Anthropic, and Brave Search in the Settings section of your app.
Is my data private?
Yes, we take your privacy seriously. Your fact-check history and personal information are encrypted and never shared with third parties. Read our Privacy Policy for more details.
Account & Billing Support
Need help with your account or billing? We can assist with:
- Password resets and account recovery
- Subscription plan changes and cancellations
- Payment method updates
- Invoice requests and billing history
- Account deletion requests
For account and billing inquiries, please contact support@ideasquantified.com
Technical Support
Experiencing technical issues? When contacting support, please include:
- A description of the issue you're experiencing
- The platform you're using (browser extension, mobile app, web portal)
- Your device and operating system version
- Any error messages you've received
- Steps to reproduce the issue, if applicable
This information helps us resolve your issue more quickly.
Additional Resources
Learn more about FactCheck and our policies:
Still Need Help?
Can't find what you're looking for? Our support team is here to help.